Identifying Number: 2023-001 Finding: The Organization is required to reach a minimum units of service requirement. The Organization was unable to meet the minimum deliverables required. The Organization did not have written communication waiving the requirement. Contact Person Responsible for Corrective Action: Rodrigo Sanchez-Camus, Director of Legal, Organizing, and Advocacy; Maria Lizardo, Executive Director. Corrective Actions Taken or Planned: NMIC has the necessary controls in place to ensure that all cases are properly counted toward contract deliverables. However, NMIC was again unable fulfill the deliverable requirements for this contract in FY2023. This follows a similar finding in FY2022. Despite this, the City paid out the entirety of the funding for FY2022 and 2023, and has not indicated they will attempt to claw back funds due to non-performance. NMIC leadership has been actively and regularly engaged with the Human Resources Administration (HRA), and relevant City and State agencies, regarding the challenges all right to council providers, including NMIC, face in meeting contract expectations. NMIC has also worked with other citywide providers to draft a Concept Paper outlining issues with grant structure, and offering suggestions for remediation in future renewal discussions. This was shared and discussed with HRA in March 2023. HRA has since issued a new RFP, and awarded NMIC a 3 year grant beginning FY2025. While this provides for more achievable goals, we expect to show similar findings in FY2024. And potentially, but to a lesser degree, in FY2025-2027. Anticipated Completion Date: May 2025