Finding Text
Information on Universe Population Size: Audit procedures throughout tenant file testing and revenue testing.
Sample Size Information: Audit procedures throughout tenant file testing and revenue testing.
Identification of Repeat Finding: Not a repeat finding.
Criteria: HUD requires all managers to have the appropriate training and all HAP vouchers be complete.
Condition: Tenant files with mistakes were not corrected and HAP vouchers do not reflect all tenants.
Cause: Turnover at the management agent and software conversion.
Effect: The HAP vouchers are not accurate causing a large receivable from HUD.
Context: Auditor noted that files with prior findings and issues did not have a corrected 50059 but instead a recertification. The auditor also noted that the HAP vouchers continued not to be paid by HUD and were missing several tenants. This is a result of a couple things. One being turnover and lack of knowledge/training for the new property manager. The new property manager has continued to take courses and trainings but did not possess the necessary knowledge for the corrections to be made. The second issue was a software conversion in which the new software was unable to transmit the vouchers to HUD. At year end there were still tenants not being submitted on the vouchers.
Recommendation: The project manager should continue to attend trainings and work with HUD and the software company to solve the issues with the rental software.