Views of the Responsible Officials and Planned Corrective Actions: The Management of Family Counseling Service of the Finger Lakes acknowledges the timecard approval process was not operating as designed, due in part to the migration to an online system during COVID to support electronic timecard submission as well as the Agency reorganization in 2022 resulting in the transition of certain staff into new supervisory positions. To address the change in oversight, in January 2023, FCSFL management reviewed with Leadership our Employee Handbook, including clarification of timecard approvals. In February 2023, FCSFL management provided Leadership training regarding appropriate timecard review and approval processes. In June 2023, an All Staff email was sent, reiterating the importance of both employee and supervisor approvals of time cards. Beginning in June 2023, the payroll processing function will include follow-up regarding timecards missing needed approvals (employees and/or supervisors. In addition, beginning in June 2023, the Complete Payroll Processing (CPP) Approvals final report will be saved and notations made for exceptions to approvals (disability, system shortcomings, terminations, etc.).