Audit Finding Reference: 2022-001 - Eligibility; Housing Voucher Cluster. CAP: Beginning in early 2023, spread caseloads from three housing specialists to five to ensure greater focus on each file. Continue to perform a monthly quality control file review, on 10% of the recertifications processed during the previous month. This file review will be performed in addition to the SEMAP quarterly quality control file review performed by the contracted consultant. As needed based on the results of the quality control reviews and other feedback, provide additional training for HCV staff on income calculations and more specific process training on the new Yardi software system to ensure greater accuracy.