Mamage1nent will enhance their review controls over the documentation in the files for individuals serving on the program, to ensure compliance with all documentation requirements that support the National Service Criminal History Checks. Program Management will require staff to obtain a file review and a signature from the Program Director before any volunteer can be placed verifying that no incorrect spelling/typos of names were submitted for background checks and all verification documentation is included in the file. This procedure will be incorporated within the volunteer recruitment and onboarding guide and training on this for all program staff will be required. Name of contact person: Emily Marble, Director of Community Programs, 203-752-3059, extension 2906, emarble@aoascc.org. Projected Completion Date: Volunteer recruitment and onboarding procedural guide will be updated and reviewed with program staff by March 30, 2023. Director's confirmations of background checks will be an on-going process. If the Office of Management and Budget has questions regarding this plan, please call Emily Marble at 203-752-3059, extension 2906.