Finding 1238773 (2025-003)

Material Weakness Repeat Finding
Requirement
E
Questioned Costs
-
Year
2025
Accepted
2026-09-30

AI Summary

  • Core Issue: Incomplete and inaccurate documentation in MAXIS for Medicaid eligibility, leading to potential ineligible recipients receiving benefits.
  • Impacted Requirements: Violations of federal regulations requiring effective internal controls and accurate eligibility verification as outlined in U.S. Code and Minnesota statutes.
  • Recommended Follow-Up: Clay County should enhance procedures for documentation, ensure accurate data entry in MAXIS, and provide additional training for program personnel.

Finding Text

2025-003 Eligibility – MAXIS Prior Year Finding Number: 2024-003 Year of Finding Origination: 2023 Type of Finding: Internal Control Over Compliance and Compliance Severity of Deficiency: Significant Deficiency and Other Matter Federal Agency: U.S. Department of Health and Human Services Program: 93.778 Grants to States for Medicaid Award Number and Year: 2505MN5ADM; 2025 Pass-Through Agency: Minnesota Department of Human Services Criteria: Title 2 U.S. Code of Federal Regulations § 200.303 states that the auditee must establish, document, and maintain effective internal control over the federal award that provides reasonable assurance that the auditee is managing the federal award in compliance with federal statutes, regulations, and the terms and conditions of the federal award. Title 42 U.S. Code of Federal Regulations §§ 435.911 and 435.945 require the state Medicaid agency to determine and verify eligibility of enrollees in Medicaid. The Minnesota Department of Human Services provides the Minnesota Health Care Programs Eligibility Policy Manual. The manual contains the Minnesota Department of Human Services eligibility policies for the Minnesota Health Care Programs, including the eligibility requirements of Grants to States for Medicaid. The manual includes specific eligibility requirements for recipients’ social security number verification and asset verification. Minnesota Statutes, Section 256B.05, requires county agencies to administer Grants to States for Medicaid. Condition: The Minnesota Department of Human Services maintains the computer systems, MAXIS, which is used by Clay County to support the eligibility determination process. In the recipient files reviewed for eligibility, not all documentation to support recipient eligibility was available, updated, or input correctly into MAXIS. The following exceptions were noted in the sample of 40 MAXIS recipient files tested: • One recipient’s case file lacked social security number documentation. • Four recipients’ case files did not document the recipient's assets correctly. Questioned Costs: Not applicable. The County administers the program, but benefits to recipients in this program are paid by the State of Minnesota. Context: The State of Minnesota and the County split the eligibility determination process. Pursuant to Minnesota statutes, Clay County performs the “intake function” needed for this program, while the State maintains the MAXIS systems, which supports the eligibility determination process. Recipients receive benefit payments from the State. The population consisted of 3,294 eligible recipients enrolled in the Grants to States for Medicaid in 2025; the sample size was 40 recipient files. The sample size was based on guidance from Chapter 11 of the AICPA Audit Guide, Government Auditing Standards and Single Audits. Effect: The improper input or updating of information in MAXIS and lack of verification of key eligibility determining factors increase the risk that program recipients will receive benefits when they are not eligible. Cause: Program personnel entering recipient data into MAXIS did not obtain and update the information in the system. Recommendation: We recommend Clay County implement additional procedures to provide reasonable assurance that all documentation needed to support eligibility determinations exists, the program personnel properly input or update the documentation in MAXIS, and the program personnel follow up on issues in a timely manner. In addition, Clay County should consider providing further training to program personnel. View of Responsible Official: Concur

Corrective Action Plan

Finding Number: 2025-003 Finding Title: Eligibility - MAXIS Program: Name of Contact Person Responsible for Corrective Action: Quinn Jaeger, Social Services Director Karen Amundson, Social Services Supervisor Corrective Action Planned: Clay County Social Services will provide targeted training addressing the areas identified in the 2025 audit, with particular emphasis on Social Security number documentation and the accurate verification, documentation, and entry of asset information in MAXIS. Policy updates and related documentation expectations will continue to be reviewed during monthly staff meetings. The lead eligibility worker will continue conducting random internal reviews of MAXIS cases. Review results will be discussed directly with each worker so identified errors can be corrected, expectations clarified, and individualized coaching or additional training provided. Results will also be monitored for recurring error patterns that may require broader training, procedural changes, or performance follow-up. Because the department experienced staff turnover during the audit period, training and quality control will remain ongoing. New employees will receive focused instruction on MAXIS documentation and data-entry requirements, while established staff will continue to receive refresher training and case-specific coaching. Supervisory and lead-worker review will be used to reinforce consistent expectations across the team. Clay County has also begun using Al-assisted policy guidance to help staff more quickly locate and reference relevant state and federal eligibility requirements, This resource supports policy research and staff learning but does not make eligibility determinations or replace required verification, supervisory consultation, human judgment, or employee accountability. In addition, Clay County is partnering with the State of Minnesota to pilot the Mn Benefits-to-MAXIS application process. The pilot is intended to streamline the transfer of application information into MAXIS and reduce duplicate manual data entry. Reducing unnecessary keystrokes should decrease opportunities for human data-entry errors and allow eligibility workers to focus more attention on verifying information and accurately applying program requirements. Clay County will evaluate the pilot's impact and incorporate effective practices into its internal workflow as the state rollout progresses. Anticipated Completion Date: The enhanced training, case-review, and policy-support procedures will be fully implemented by December 31, 2026. Case reviews, staff training, monitoring, coaching, and participation in the state's MnBenefits-to-MAXIS are already underway and will continue to be utilized.

Categories

Eligibility Significant Deficiency Internal Control / Segregation of Duties

Other Findings in this Audit

  • 1238772 2025-002
    Material Weakness Repeat

Programs in Audit

ALN Program Name Expenditures
93.558 TEMPORARY ASSISTANCE FOR NEEDY FAMILIES $1.03M
20.205 HIGHWAY PLANNING AND CONSTRUCTION $539,498
10.557 WIC SPECIAL SUPPLEMENTAL NUTRITION PROGRAM FOR WOMEN, INFANTS, AND CHILDREN $392,888
21.027 COVID-19 - CORONAVIRUS STATE AND LOCAL FISCAL RECOVERY FUNDS $367,700
93.667 SOCIAL SERVICES BLOCK GRANT $335,107
93.658 FOSTER CARE TITLE IV-E $292,685
93.959 BLOCK GRANTS FOR PREVENTION AND TREATMENT OF SUBSTANCE ABUSE $233,959
10.561 STATE ADMINISTRATIVE MATCHING GRANTS FOR THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM $180,320
16.738 EDWARD BYRNE MEMORIAL JUSTICE ASSISTANCE GRANT PROGRAM $137,929
93.556 MARYLEE ALLEN PROMOTING SAFE AND STABLE FAMILIES PROGRAM $99,039
10.555 NATIONAL SCHOOL LUNCH PROGRAM $98,393
93.069 PUBLIC HEALTH EMERGENCY PREPAREDNESS $83,360
93.323 COVID-19 - EPIDEMIOLOGY AND LABORATORY CAPACITY FOR INFECTIOUS DISEASES (ELC) $82,407
93.967 CENTERS FOR DISEASE CONTROL AND PREVENTION COLLABORATION WITH ACADEMIA TO STRENGTHEN PUBLIC HEALTH $78,365
93.994 MATERNAL AND CHILD HEALTH SERVICES BLOCK GRANT TO THE STATES $78,361
93.590 COMMUNITY-BASED CHILD ABUSE PREVENTION GRANTS $72,911
10.553 SCHOOL BREAKFAST PROGRAM $54,186
93.674 JOHN H. CHAFEE FOSTER CARE PROGRAM FOR SUCCESSFUL TRANSITION TO ADULTHOOD $48,361
93.563 CHILD SUPPORT SERVICES $43,540
93.575 CHILD CARE AND DEVELOPMENT BLOCK GRANT $42,199
93.991 PREVENTIVE HEALTH AND HEALTH SERVICES BLOCK GRANT $33,684
97.042 EMERGENCY MANAGEMENT PERFORMANCE GRANTS $33,572
93.590 COVID-19 - COMMUNITY-BASED CHILD ABUSE PREVENTION GRANTS $32,787
93.778 GRANTS TO STATES FOR MEDICAID $18,487
16.575 CRIME VICTIM ASSISTANCE $17,657
20.600 STATE AND COMMUNITY HIGHWAY SAFETY $10,443
84.181 SPECIAL EDUCATION-GRANTS FOR INFANTS AND FAMILIES $7,300
21.032 COVID-19 - LOCAL ASSISTANCE AND TRIBAL CONSISTENCY FUND $7,270
93.472 TITLE IV-E PREVENTION PROGRAM $6,305
66.046 CLIMATE POLLUTION REDUCTION GRANTS $5,553
93.243 SUBSTANCE ABUSE AND MENTAL HEALTH SERVICES PROJECTS OF REGIONAL AND NATIONAL SIGNIFICANCE $4,999
93.268 IMMUNIZATION COOPERATIVE AGREEMENTS $4,872
93.645 STEPHANIE TUBBS JONES CHILD WELFARE SERVICES PROGRAM $4,177
93.566 REFUGEE AND ENTRANT ASSISTANCE STATE/REPLACEMENT DESIGNEE ADMINISTERED PROGRAMS $3,148
20.608 MINIMUM PENALTIES FOR REPEAT OFFENDERS FOR DRIVING WHILE INTOXICATED $992
93.767 CHILDREN'S HEALTH INSURANCE PROGRAM $421
10.572 WIC FARMERS' MARKET NUTRITION PROGRAM (FMNP) $300
21.U01 JOINT LAW ENFORCEMENT OPERATION TASK FORCE PROJECT $235