Finding Text
Condition: Case files not properly maintained. Criteria: Federral Award Identification Number SPRMC022CA006 Core Services, Section e - Case File Preparation and Maintenance states "a copy of the resettlement service plan, documenting a clear plan of action, follow-up, and progress in reaching goals for each refugee, including children, based on an assessment of individual neds and which indicates the initial assessment of employability for each adult, including the reason(s) a person may not be employable shall be contained in each case file". Cause: Staff not properly trained and monitored. Effect: The files do not depict the needs of the client at enrollment or what type of service that will be provided. Context: 17 of the 31 files reviewed did not have completed assessments in the case file for all individuals included in the case. Likewise 18 of 31 files reviewed did not have completed service plans. Recommendation: The agency should establish new staff training and program quality monitoring procedures.