Finding Text
For 8 of the 40 patients tested, the documented family size on the sliding fee discount application did not match the family size recorded in the billing/registration software used to calculate the patient's sliding fee discount level. These family size differences were a result of additional patient inquiries clarifying the proper family size, but the sliding fee application was not subsequently updated. Also, for 2 of the 40 patients tested, the income used to determine sliding fee discount eligibilty was calculated using an incorrect pay frequency. As a result, the annualized income recorded in the sliding fee determination did not agree with the income documentation provided, and in some cases placed patients in the wrong discount pay class.