Corrective Action Plan: Alerts - The Ohio Department of Administrative Services (DAS) in coordination with the Ohio Department of Medicaid (ODM), the Ohio Department Job and Family Services (ODJFS), and our vendor partners will continue to work to address system design weaknesses by identifying and ...
Corrective Action Plan: Alerts - The Ohio Department of Administrative Services (DAS) in coordination with the Ohio Department of Medicaid (ODM), the Ohio Department Job and Family Services (ODJFS), and our vendor partners will continue to work to address system design weaknesses by identifying and prioritizing system changes and updates that impact eligibility determinations and benefit amounts as well as alert volume and processing improvements. Weekly problem review meetings will continue to be held to identify reported system issues and track any needed updates through the normal prioritization and slotting process. These changes will be delivered according to the agreed upon release cadence based on business priority and impact. Upon delivery of such system changes, the Ohio Benefits Program Team will monitor production to determine if the desired outcome was achieved. The Ohio Benefits Program Team continued to analyze system alerts during FY2021 and FY2022 and presented recommendations to the vendor partners for overall system alert improvements; these recommendations were prioritized, and strategic modifications were implemented in our normal release cadence through calendar year 2022, with the most recent release occurring in February 2022. Comprehensive alert reduction efforts thus far have reduced by approximately 29 million the overall number of backlog alerts and have resulted in approximately 22 million fewer new alert generations. The next alert-centered release, R4.6.1, is scheduled for April 2023. This release, specific to IRS IEVS enhancements will streamline the work for County Caseworkers to process IRS IEVS matches from the IRS Unearned Income interface. There will be both E-Verify enhancements and a change in the match logic which will result in a reduction in the volume of IRS records that are flagged as IRS IEVS matches. County Caseworker time spent processing IRS IEVS matches is expected to reduce; remaining time spent on IRS IEVS matches is expected to have more value by allowing County Caseworkers to focus time on matches with an eligibility impact or potential for benefit recovery. Interagency Agreements - An Interagency Agreement is entered into by the Ohio Department of Job and Family Services (ODJFS) and the Ohio Department of Administrative Services (DAS). A second Interagency Agreement is entered into by the Ohio Department of Medicaid (ODM) and the Ohio Department of Administrative Services (DAS). Each of these Agreements are entered into for the purpose of setting forth the roles and responsibilities, budget methodology and payment terms, data sharing restrictions, security protocols, and compliance requirements for the Ohio Benefits Program. DAS, ODM, and ODJFS have completed extensive policy, program, and legal reviews and the final Agreement is in circulation to secure DAS, ODM, and ODJFS Director?s signatures. Data Governance - A well-designed, mature, data governance program typically includes a governance team, a steering committee that acts as the governing body, and a group of data stewards. They work together to create the standards and policies for governing data, as well as implementation and enforcement procedures that are primarily carried out by the data stewards. The Ohio Benefits Program Data Governance Team meets monthly since September 2022. The team, led by ODJFS as one of the primary data owners, is working to complete its initial objectives which include: ? Address and Remediate Concerns about Reporting Cleanliness. o Develop an improved process for report intake, development, and delivery. ? Enhance Automatic Reporting and Monitoring. o Develop oversight reports to examine key areas of the business that are used to monitor for compliance. ? Evaluate EDMS? Audit Accessibility. o Understand the audit process and make recommendations on how to organize and display data to assist with future audits. ? Address Additional Priorities as determined by the data governance committee (in conjunction with the steering committee and other stakeholders). o The team will continue to establish key objectives to monitor and improve. DAS follows DAS Policy 2100-04 for Data Classification. The Ohio Benefits Program systems store data in a consistent manner, with shared data understanding for making program eligibility determinations based on quality data. As a collector and processor of the data, DAS acts as a DATA STEWARD for the agency DATA OWNERS. Per state data classification policy (2100-04, point 5.4), "? a data owner is responsible for establishing data use guidelines. An information owner shall not be a data or system administrator, but rather the head of a business or program area?? DAS customers are responsible for classifying their data and for informing DAS as to its levels of confidentiality and criticality." Since the DAS Ohio Benefits Program team has not been given data ownership and data classification information, the DAS Ohio Benefits Program team treats all data as "Confidential Personal Information". Some data may be further classified as Federal Tax Information (FTI) or Health Insurance Portability and Accountability Act (HIPAA) information, with the corresponding data access restrictions, monitoring and reporting requirements. As a Data Steward, the DAS Ohio Benefits Program team is responsible for carrying out data usage and security policies and meeting state and federal regulations for data contained on the Ohio Benefits Program systems and storage. Anticipated Completion Date for Corrective Action: ? Alerts ? April 2023 ? Interagency Agreements ? Completed ? Data Governance - Completed Contact Person Responsible for Corrective Action: Kristina Hagberg, Deputy State Chief Information Officer, Ohio Department of Administrative Services 30 East Broad Street, Columbus, Ohio 43215 Phone: 614-644-9245, E-mail Address: Kristina.Hagberg@das.ohio.gov