Student Financial Aid Cluster:
Federal Supplemental Educational Opportunity Grant – Assistance Listing No. 84.007
Federal Work Study Program – Assistance Listing No. 84.033
Federal Pell Grant Program – Assistance Listing No. 84.063
Federal Direct Student Loans – Assistance Listing No. 84.268
Reco...
Student Financial Aid Cluster:
Federal Supplemental Educational Opportunity Grant – Assistance Listing No. 84.007
Federal Work Study Program – Assistance Listing No. 84.033
Federal Pell Grant Program – Assistance Listing No. 84.063
Federal Direct Student Loans – Assistance Listing No. 84.268
Recommendation: CLA recommends that the College review the requirement and implement a monitoring control to monitor the checks throughout the year. In addition, for the checks outstanding greater than 240 days, the College should return the funding to the U.S. Department of Education.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding:
To enhance the 240 Day Outstanding refund check processing efficiency and compliance, a streamlined procedure was developed and implemented to monitor all uncashed refund checks, including those from federal aid sources. This process will involve utilizing an Informer report every two weeks to compile a comprehensive list of uncashed refund checks for current and prior terms. Upon identification, a system-generated communication will be promptly dispatched to students, notifying them of the outstanding refund check and providing clear instructions to contact the Business Office. Calculations will be performed to ascertain if the refund originates from a federal aid source. For students with federal aid-related outstanding refunds, outreach efforts will be undertaken. Additionally, a progressive maintained cumulative report will serve as a real-time monitoring mechanism to track the status of refunds and ensure timely compliance. Continuous open communication will be maintained with the Financial Aid and Compliance team, facilitating the provision of student refunds requiring action and fostering collaboration across departments to address any outstanding issues effectively.
The above-detailed process has already proven effective and noticeably successful in addressing the challenges associated with uncashed refund checks, particularly those originating from federal aid sources. Moving forward, this process will be continuously optimized and refined as system enhancements allow. Regular evaluations will be conducted to identify areas for improvement and implement necessary adjustments, ensuring that the refund processing workflow remains efficient, compliant, and responsive to the evolving needs of both students and regulatory requirements. This commitment to ongoing optimization underscores our dedication to providing timely and accurate refunds while upholding the highest standards of financial stewardship and accountability.
Name(s) of the contact person(s) responsible for corrective action: Renee McBride
Planned completion date for corrective action plan: January 2024