HHHRC is continuing to implement its planned corrective action plan noted in the Current Status sections of the prior audit findings. To ensure further compliance, HHHRC hired a Case Management Assistant (CMA) in August 2023. The CMA’s responsibility includes reviewing client files to ensure require...
HHHRC is continuing to implement its planned corrective action plan noted in the Current Status sections of the prior audit findings. To ensure further compliance, HHHRC hired a Case Management Assistant (CMA) in August 2023. The CMA’s responsibility includes reviewing client files to ensure required documentation and certifications are present in the files and completed accurately. Additionally, the HIV leadership team has created a primary spreadsheet of all client’s receiving services and has assigned the monitoring of the spreadsheet to the CMA. This primary spreadsheet will assist the HIV team with tracking the receipt of documents, upcoming or expired certifications, and assist with document retrieval. The updated policies, improved training, along with the added support of the Quality Program Coordinator and Case Management Assistant should shore up gaps in the certification process.