Finding 2023-057
Low-Income Home Energy Assistance, ALN 93.568 - Eligibility Determinations
Management Views
MDHHS agrees with the finding.
Planned Corrective Action
MDHHS implemented quarterly case reads beginning in fiscal year 2023, and during April 2023, MDHHS began monthly meetings with BSCs ...
Finding 2023-057
Low-Income Home Energy Assistance, ALN 93.568 - Eligibility Determinations
Management Views
MDHHS agrees with the finding.
Planned Corrective Action
MDHHS implemented quarterly case reads beginning in fiscal year 2023, and during April 2023, MDHHS began monthly meetings with BSCs to discuss common errors, answer questions, provide guidance, and on a quarterly basis discuss the results of the SER case reads.
In addition, based on the results of the quarterly case reads, MDHHS updated SER policy on October 1, 2023 to require additional verification sources.
MDHHS will continue to communicate with BSCs and local offices regarding the requirements to obtain adequate verification and maintain sufficient documentation to support SER processing. MDHHS will also continue to provide direct SER guidance and clarification through the SER mailbox.
Anticipated Completion Date
Ongoing
Responsible Individual(s)
Nicole Denson-Sogbaka, MDHHS
Kent Schulze, MDHHS
Julie McLaughlin, MDHHS
Nick Sakon, MDHHS
Erich Holzhausen, MDHHS