Finding 2023-002
Name of contact person:
Corrective Action:
Training will be provided the week of September 5, 2023 to review findigns of corrective
action items. Trainings will continue every week to review policy changes, NCFAST
updates, as well as common errors that may be found during second par...
Finding 2023-002
Name of contact person:
Corrective Action:
Training will be provided the week of September 5, 2023 to review findigns of corrective
action items. Trainings will continue every week to review policy changes, NCFAST
updates, as well as common errors that may be found during second party reviews.
Two applications cited in error were processed by temporary staff hired to assist with the
volume of Crisis Intervention applications as well as the Low-Income Energy Assistance
applications. Two applications cited in error were processed by an employee who has
retired. Training will be provided to all temporary staff when hired to ensure applications
are processed accurately and all necessary information is requested.
Supervisor will be reviewing records internally to ensure accuracy of cases. Applications
will be revieiwed and monitored on a rotation basis. Findings from second party reviews
will be reviwed with the worker to monitor a pattern for errors and will review policy
guidelines to ensure worker is knowledgeable of policy requirements. Training will also
be provided to ensure all files include online verifications. Supervisors will provide
training to ensure workers are aware of proper documentation required to support eligibilty
decisions. Checklists have been established to include errors cited during the audit.
Checklists are to be completed at all applications.
Amy Spring, Income Maintenance Administrator
Supervisors, will ensure staff complete all required trainings provided by the Division of
Health Benefits. Supervisors will provide additional training, when needed to ensure staff
have a good understanding of all current and new policy as policy continuously changes.
Records will be reviewed internally to ensure cases provide proper documentation.
Workers will be trained on the importance of ensuring files include, online verifications,
documentation of resources and ensuring, documented resources and income match
information entered in NCFAST. Documentation in files should provide clear steps taken
by caseworkers to determine eligibility. Checklists have been established to include errors
cited during audit. Checklists are to be completed at applications and recertifications, As
policy changes and new recommendations are provided by the state, checklists are updated
to ensure staff are aware of the most recent policy and procedures.