Finding: 2022-004 Name of Contact Person: Carolyn Moser, Health & Human Services Director Corrective Action/Management?s Response: Audit Finding Review Training is held with Family and Children's Medicaid to review Audit results and errors found. Verification sheet for F&C Medicaid are reviewed. Thi...
Finding: 2022-004 Name of Contact Person: Carolyn Moser, Health & Human Services Director Corrective Action/Management?s Response: Audit Finding Review Training is held with Family and Children's Medicaid to review Audit results and errors found. Verification sheet for F&C Medicaid are reviewed. This form is to be used for every application and recertification. Additional trainings/unit meetings are also held throughout the year. Areas covered are review of: Child Support referrals, income, verification of Social Security Number, tax household, household relationship, reacting to changes, addresses, and OVS. Ongoing trainings continue. Individual conferences are held with each worker with an error. During the conference, the case record is reviewed along with policy, error explanations and steps to take to prevent error from reoccurring. Each quarter Pender County is required to submit to the State a Quarterly Report of cases 2nd party reviewed along with verification of trainings held, agendas and attendance sheets. Pender is required to review over 120 cases per quarter. There are 4 Medicaid Supervisors. Each month supervisors pull cases from each worker to 2nd party review. Supervisors meet with each worker that they have an error or internal control issue. Errors and internal control issues are discussed monthly at Unit meetings. Policy, manual changes, Admin letters, job aids and other information are also discussed and reviewed monthly during Unit meetings. Proposed Completion Date: Immediately and ongoing. Finding: 2022-005 Name of Contact Person: Carolyn Moser, Health & Human Services Director Corrective Action/Management?s Response: The County has corrected and resubmitted the impacted report and continues to pay close attention to detail when compiling all of the data for payroll calculations. Once resubmitted, there were no monies owed, just minor adjustments in allocations between programming. Additionally, the Business Officer has worked with the Internal Audit Compliance Officer in the Finance Department to strengthen the excel formulas and lessen the inherent opportunity for errors. Finance also implemented additional checks during the 1571 monthly review process to ensure elimination of any such errors prior to submission. Proposed Completion Date: Immediately and ongoing. Finding: 2022-006 Name of Contact Person: Carolyn Moser, Health & Human Services Director Corrective Action/Management?s Response: The County, much like other local governments around the State and Country, has experienced turnover from employee resignation and longterm employee retirements. The County met requirements for 2nd party reviews when program supervisor positions were filled, and in the future will ensure that there is a back up or at least a look back period for 2nd party reviews for periods of SNAP program supervisor vacancies. Proposed Completion Date: Immediately and ongoing. Finding: 2022-007 Name of Contact Person: Carolyn Moser, Health & Human Services Director Corrective Action/Management?s Response: The County, much like other local governments around the State and Country, has experienced turnover from employee resignation and long-term employee retirements. The County met requirements for 2nd party reviews when program supervisor positions were filled, and in the future will ensure that there is a back up or at least a look back period for 2nd party reviews for periods of LIHEAP program supervisor vacancies. Proposed Completion Date: Immediately and ongoing.