The first step is to convert to a new software system that is more intuitive in selecting the correct utility allowance.
Second, we hired a new HCV Director several months ago who will have higher standards, more oversight, and provide additional training to the case managers.
Third, the HCV department has been down two case manager positions which put additional workload on the remaining case managers. We need to maintain a full staff to keep the case management at acceptable levels.
Fourth, we have created a new Quality Control position who will be responsible for reviewing case manager files and calculations for accuracy and adherence to policy. Anticipated Completion Date:
NCHA converted to a new software platform on November 1, 2023. New HCV Director was hired on July 1, 2023.
Additional training on Utility Allowances was completed by December 1, 2023 HCV department is at full-staff effective December 7, 2023.
NCHA is actively searching for a qualified candidate for the Quality Control position. We anticipate filing this position before the end of January 2024.