Finding Text
Condition: Required annual tenant recertifications were not conducted during the fiscal year.
Criteria: Tenants are required to be recertified annually to ensure they still meet program requirements.
Effect: Tenants may no longer meet program requirements.
Cause: CASA, who is the management company experienced turnover and staffing issues at all levels including management and the leasing department. There was consistent turnover throughout the year so the leasing department who conducts the tenant recertifications was not suitably staffed or trained.
Context: Population size is nine tenants. We initially selected three tenants for testing, discovered the recertifications had not been performed an inquired whether any of the recertifications had been conducted. Per management, none of the tenant recertifications had been performed.