Finding: 2021-009 IV-D Non-Cooperation
Name of contact
person:
Corrective Action:
Section III - Federal Award Findings and Question Costs
Referrals are being keyed to Child Support Enforcement Agency (IV-D) each case
with dependent children must cooperate with IV-D unless there is good cause.
County will review cases for a referral keyed or to ensure a new child support
referral is keyed. On 11/15/2021 eligibility workers refreshed on IV-D policy and
reviewed the job aid in NCFAST help for IVD referrals. Second Party reviews are
reviewed internally to ensure proper information is in place and necessary
procedures are followed after eligibility is determined and documented in case
notes. Documentation will clearly state what actions were performed and the
outcome of those actions. The County has developed a mandatory verification
check list enforced 11/15/2021 to ensure all criteria has been meet according to
policy of the state. Since template has been in place we have noticed a significant
drop in IV-D referral issues in Second Party Reviews.CASWELL COUNTY
144 Court Square, Yanceyville, NC 27379
www.caswellcountync.gov
336/694‐4193
Corrective Action Plan
For the Year Ended June 30, 2021
Proposed
Completion Date:
Finding: 2021-010 Inaccurate Information Entry
Name of contact
person:
Corrective Action:
Proposed
Completion Date:
2/28/2022 All workers have knowledge that Templates put in place are Mandatory.
IV-D Referrals are addressed on template. All cases will be reviewed for IV-D
Referrals or open/active I-VD cases. All children must have a referral if the parent
is receiving Medical Benefits. We will continue to train on this issue, and it will
also be addressed in new worker Trainings. Training in the learning gateway is also
available.
Section III - Federal Award Findings and Question Costs (continued)
Heather Starr Thomas, Medicaid Supervisor
A refresher training will be held to review errors. Files will be reviewed internally
to ensure proper documentation is in place for eligibility. Workers will be retrained
on what files should contain and the importance of complete and accurate record
keeping. All files include online verifications, documented resources of income and
those amounts agree to information in NC FAST. The results found or
documentation made in case notes should clearly indicate what actions were
performed and the results of those actions. The template that has been put in place
for applications and recertification address all computer checks and documentation
that is needed to accurately approve/deny/continue or terminate benefits. All other
cases in NCFAST are to be reviewed to ensure we have the correct information.
Weekly Communications and Changes are reviewed weekly at Unit Meeting to
address any changes and NCFAST issues that may require a Help Desk Ticket or an
8020 to remove benefits client may not have been eligible for. OST has provided
guidance on Changes in policy to remove a client that may continue during Covid
that is not eligible for NC Medicaid. We will continue to train on this issue, and it
will also be addressed in new worker Trainings. Training in the learning gateway is
also available.
2/28/2022
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