Finding Text
Finding # 2024-004
Type: Significant deficiency over eligibility
Condition/Context:
Case file intake forms reviewed did not have documentation of required eligibility requirements for 7 of 35 case files selected.
Cause:
There was no process in place for confirming eligibility or completeness of intake form.
Questioned Costs:
Unknown
Recommendation:
The Organization should implement additional procedures to make sure case files have proper documentation of eligibility.
Management’s Response:
Management was able to substantiate the eligibility of all participants however agrees improvement is needed in providing additional training for onboarding staff on eligibility criteria as well as ensuring onboarding forms are complete and accurate. Management will also implement a formal manager review and approval of intake forms which includes validating eligibility criteria have been met.