Finding 2024-001
Program: Federal Family Education Loans
Assistance Listing No.: 84.032
Federal Agency: Department of Education
Award Year: Various
Compliance Requirement: C – Cash Management – The University must return all excess cash received
from the U.S. Department of Education in a timely manner, if funds are not credited to an enrolled student’s
account within 3 business days following the receipt of funds.
University’s Response:
The University has continued to ensure these funds are not comingled and has protected them from
spending. Because of the discrepancies identified, each student’s loan history had to be reviewed and
compared between the University Information System, the lender rosters, and the National Student Loan
Database System (NSLDS) records. This individual review and reconciliation have proven to be a tedious
but necessary process to identify the funds never posted to student records, returned to lenders, or entered
incorrectly in the three separate systems of record.
Corrective Action Plan:
The University, working with an external financial aid consulting firm with experience in reconciling FFEL
loan programs, has finished researching all related accounts against the National Student Loan Database
System (NSLDS) records. Our next steps include consolidating student returns to each of the different
lenders, working with the Department of Education to determine how to return funds in instances where the
last lender used is no longer available to process student loan funds, and lastly, book the appropriate entries
for any funds determined to belong to the University that were not moved to the University operating
accounts properly at the time of the transactions.
Name of Responsible Person: Jonathan Mador, Assistant Vice President of Student Financial Services
Anticipated Completion Date: May 31, 2025