Controls have been strengthened to ensure that front desk accurately enters applicant's income and family size into ECW for determining eligibility for the sliding fee schedule.
A new policy and procedure will be implemented as follows:
To esnure that all staff are properly trained and following Policy 02-02-013 Patients applying for a sliding fee. A mandatory training will be done January 14th and 15th to include all site managers, operations managers, CFO, and COO.
The compliance officer will perform a monthly audit. The audit will be submitted to the risk manager quarterly. The front desk trainer will provide additional training to any person who receives a fail on the audit. This training will be signed off by the employee, front desk trainer, and their supervisor. Discipline will be the following:
1st occurrence one on one training
2nd occurrence a verbal warning and additional training
3rd occurrence a written warning
4th occurrence up to termination