MSM remain stronly committed to timely and accurate reporting. NSC, MSM's 3rd party processor, investigated the matter and identified a breakdown of its standard processing procedure to notify an institution of any errors in uploaded files to NSLDS. Had NSC followed its standard, MSM would have resubmitted the file to NSC, and no error or delay in reporting would have occurred
Yes MSM acknowledges its responsibility for actions taken by third-party service providers. MSM has reinforced training for the Office of the Registrar staff related to NSC reporting and requested updates of its NSC procedure manual, inlcuding date validation that ensures accurate and timely submission of information to NSC from MSM and, ultimately, NSLDS.
Specifically, the Office of the Registrar staff will complete live and on-demand webinards to reinforce knowledge and the strict adherence to federal reporting requirements and timeliness by the end of the calendar year 2024. In addition, training on NSC reporting from our Student Information System (SIS) (Jenzabar 1) will be conducted yearly, or as necessary when upgrades or patches are released affecting NSC reporting. MSM Office of the Registrar staff attended such training on November 25, 2024.