Finding 514589 (2024-001)

We acknowledge the finding 2024-001 regarding the untimely reporting to the NSLDS and understand the importance of adhering to the prescribed reporting timelines to ensure that student loan and grant information is accurate and up-to-date. We take this matter seriously and are committed to rectifying the situation as quickly as possible. Root Cause: The root cause of the late reporting to NSLDS was primarily attributed to employee turnover within the department responsible for data reporting. Specifically, the loss of key personnel during the reporting period led to a temporary breakdown in the continuity of reporting processes. This turnover resulted in insufficient staffing which caused delays in the submission of required reports to the National Student Clearinghouse and, thus, NSLDS. Corrective Actions: • We are in the process of reviewing and streamlining the reporting process to increase efficiency and reduce the likelihood of delays. • Additionally, we are reviewing backup procedures to ensure that in the event of further turnover, there is a well-documented and easily transferable knowledge base for the remaining staff. Conclusion: We take the findings of the audit seriously and are committed to improving our processes and addressing the root causes of late reporting. The corrective actions outlined above are designed to prevent recurrence of this issue, ensure compliance with NSLDS reporting deadlines, and improve overall reporting accuracy and timeliness. Linda Fleischman, Registrar, 704-406-4263