Federal Agency Name: Department of Health and Human Services
Assistance Listing Number: 93.566
Program Name: Refugee and Entrant Assistance - State Administered Programs
Eligibility
Finding Summary:
a. One instance in which a family was overpaid for one month due to the family obtaining employment.
b. One instance in which a family was underpaid for one month based upon their family size and eligibility for the month. Additionally, documentation was not retained to support one month's redetermination of eligibility and check copies for two months were not retained to support the payment to the family.
c. Three instances in which a family was underpaid based upon their family size and eligibility for the month.
d. One instance in which a check was written to a family who out-migrated from the state of South Dakota and the family did not cash the check; however, the expenses remained to be charged under the Refugee Cash Assistance program.
Responsible Individuals: Nathan Beyer, Staci Jonson, Dana Boraas
Corrective Action Plan:
a. The procedures will be reviewed with staff, and an additional review put in place where necessary, to ensure staff are fully trained on how to calculate the proration when a client obtains employment during the month.
b. The procedures will be reviewed with staff, and an additional review put in place where necessary, to ensure staff are fully trained on how to calculate family size and eligibility. Additionally, document retention requirements will be reviewed with staff.
c. The procedures will be reviewed with staff, and an additional review put in place where necessary, to ensure staff are fully trained on how to calculate family size and eligibility.
d. The procedures will be reviewed with staff for removing a client from the program, and notifying appropriate staff to void checks.
LSS also implemented a new software program during the fiscal year to make the review process more efficient, and less reliant on manual processes. Checks and balances will be integrated into the software, allowing for electronic review of files. The software will also automate some of the ongoing documentation requirements.
Anticipated Completion Date: December 31, 2024