Inaccurate Packaging of Federal Direct Loans (FDL)
Planned Corrective Action: Shorter University will provide additional training to Financial Aid Staff regarding
the importance of reviewing students financial aid offers after manual adjustments are made. The training will
include practice scenarios. In addition to training staff, Shorter University's Director of Information Technology
is creating a quality control report that will identify students who may be eligible for a subsidized Stafford loan
but have not received one. The report will be monitored by the Assistant Director of Financial Aid Systems who
will review the students' financial aid. The quality control report will ensure the proper subsidized and
unsubsidized Stafford loan allocation.
A manual adjustment error was made to a student's financial aid offer, after financial aid was accepted resulting
in an under awarding of a Stafford loan. A $3,500 unsubsidized loan to subsidized loan swap will be completed
to hold the student harm less and correct the manual adjustment error.
Person Responsible for Corrective Action Plan: Colleen Lassiter
Anticipated Date of Completion: Training will be completed November 8, 2024 and Quality Control Report
will be completed by December 15, 2024.