Conduct a detailed review of tenant certification files to identify errors, particularly regarding the initial EIV forms and elderly/disabled exemptions. Amend the certification files that contain errors (1 of 7 files tested with missing EIV forms and 1 of 7 with no proof of exemption). Ensure that all corrections are documented. Provide training to management and staff on the HUD occupancy handbook requirements and the importance of the initial EIV process. Develop a standard operating procedure (SOP) for handling tenant certifications and EIV forms. Implement a quality control process to verify the accuracy of tenant certifications moving forward. Schedule periodic audits of tenant files to ensure compliance with HUD regulations.