We agree with the finding and was primarily due to understaffing
and turnover followed by additional staffing challenges during and
post COVID 19 pandemic of 2020. Specifically, the program
director position had multiple turnovers from 2019 to August 2023,
when the current director assumed this role.
Since August 2023, the new program director has initiated the
integration of training sessions, instructional guides, and additional
resources, alongside policy enhancements, to ensure that every WIC
participant requiring a nutritional education care plan has it
meticulously documented. Presently, we conduct daily audits of
charts/files to mitigate instances of incomplete nutritional education
care plans on a daily basis. We are presently investigating
alternative opportunities to enhance our existing documentation of
nutrition care plans, with a focus on improved identification based
on appointment types to make up for some shortcomings in the
system software used for WIC.
Anticipated Completion Date: Ongoing