Ongoing training/internal audits will be done monthly to be more robust and ensure staff understands and accurately calculate which discount the patient qualifies for. EVMC Administrative Assistant and Clinical Manager shall review the slide audits to determine which employees are making errors and provide re-training or corrective action as applicable and document/monitor for improvement. Staff will also notice slide on patients eligibility form match what is on the slide in patient’s electronic chart. We have also put the date at the top of our sliding fee eligibility form so that we are using correct forms.