Description of Finding: Sliding fee discounts were given to 2 of the 25 patients tested that were inconsistent with the Health Center?s sliding fee discount policy. Statement of Concurrence: Shasta Community Health Center (SCHC) management agrees with the finding related to sliding fee discounts being provided to a small number of patients inconsistent with the Health Center?s sliding fee discount policy. The findings suggest that staff miscalculated which discount these patients would qualify for based on the income documented on the sliding fee forms. This miscalculation caused incorrect sliding fee discounts to be provided. Corrective Action: Since the issue here seems to be based on a lack of attention to detail, additional remediation training will be provided to the front desk staff as well as this potential issue will be trained out to the team members responsible for auditing the sliding fee forms. Additionally, we will ensure that a particular emphasis is placed on this process with our new hire training to try and avoid any mistakes that can come from high turnover amongst the front desk staff. Individual Primarily Responsible for Corrective Action: Chief Operations Officer Projected Completion Date: SCHC projects the remediation training to go out at the all staff meeting on June 6th and all relevant personnel will have been trained by that date.