CORRECTIVE ACTION PLAN (CAP)
Since the end of audit period 9/30/2023 the Richmond Redevelopment and Housing
Authority (RRHA) has accomplished a series of activities to improve the quality and accuracy
of tenant file information and has created Corrective Action Plans (CAP) for continuous
improvement, as outlined below:
FY 2023 Activity to date: RRHA requested a review of RRHA policies and procedures
regarding rent collection and tenant file management from Nan McKay Consultants. Nan
McKay issued a memorandum certifying compliance of the agency’s policies and procedures
with all related HUD requirements.
CAP: RRHA will update its Standard Operating Procedures regarding tenant file management
to comply with Admission and Continued Occupancy and Administrative Plan revisions that
were part of the agency’s Annual Plans.
FY 2023 Activity to date: Staff attended a Nan McKay Consultants rent calculation training
September 26-28, 2023. In addition, RRHA staff attended a six-week training course that
included a two-week skills development. In addition, a Corporate Trainer position has been
budgeted and will be filled early in the first quarter of FY2025.
CAP: RRHA will ensure quarterly refresher training for current staff and comprehensive
training for new staff.
FY 2023 Activity to date: The RRHA created a Chief Compliance Officer Position that
coordinates and reports on all RRHA compliance activities.
CAP: The RRHA will develop a Standard Operating Procedure for that Compliance Office that
will include more extensive quality control reviews and statistically significant Internal Audit
reviews of tenant files.
NAME OF RESPONSIBLE PERSON:
Tonise Webb, Associate Lead Counsel and Chief Compliance Officer
EXPECTED COMPLETION DATE FOR CORRECTIVE ACTION PLANS:
September 30, 2024