Management Response:
Southeast Louisiana Legal Services Corporation has reviewed these concerns and is in agreement that it should obtain a signed retainer agreement and signed citizenship attestation form in accordance with the compliance requirements of the Legal Services Corporation.
Corrective Action Plan
To correct this problem, Southeast Louisiana Legal Services Corporation will require that all retainers and citizenship attestations be uploaded to the electronic case file in our case management system, Legal Server. Legal Server has the capability to send out retainers and citizenship attestations electronically to clients. These will automatically be uploaded to the e-signature log in the electronic client file. Hard copies of retainers with wet signatures can also be scanned and uploaded to the case management system. We will provide additional training to all staff on the requirement of obtaining retainers and citizenship attestations as well as how to send retainers and citizenship attestations electronically from Legal Server and how to upload scanned retainers and citizenship attestations to the case management system. The training will be recorded and circulated via email to all staff along with training materials. The training recording and materials will also be uploaded onto our internal “intranet” for all staff to access between quarterly training sessions. The training will also be incorporated into our adult learning management system.
Contact Person Responsible for Corrective Action:
Roxanne Newman, Deputy Director
Southeast Louisiana Legal Services Corporation
Ph. (985) 345-2130 x708
Anticipated Completion Date:
Ongoing. Southeast Louisiana Legal Services Corporation already has written materials on how to send retainers electronically from Legal Server. We will develop additional written materials on how to send citizenship attestations from Legal Server and how to scan and upload retainers and citizenship attestations to Legal Server. Training materials will be completed by May 3, 2024 and training will take place on May 7, 2024 and be repeated quarterly on August 12, 2024; November 4, 2024; and February 10, 2025.