Low-Income Home Energy Assistance– Assistance Listing No. 93.568
Recommendation: We recommend that the organization implement additional review process over the Fuelware System information when changes are made to family size to ensure the system is updated timely and correctly.
Explanation of disagreement with audit finding: There is no disagreement with the audit finding.
Action taken in response to finding: If a household member is removed from the energy application, the Energy Staff will be required to double check the income guidelines and the household composition to make sure that wrong benefits are not given to clients. With the updates to the energy software system, the awards will be based on the new household composition. In addition, when staff encounter this situation, they will have the ability to
manually cancel the award and recertify the application in order to approve the correct award amount.
Name(s) of the contact person(s) responsible for corrective action: Michelle James
Planned completion date for corrective action plan: May 21, 2024
If the Department of Health & Human Services has questions regarding this plan, please call Michelle James at (203) 744-4700.