Management is committed to ensuring the application of the sliding fee scale program is equitable and accurate. During the annual in-service training for patient access specialists (PAS), the Patient Access Manager will conduct a thorough review of the policy, its intent, and the calculations, ensuring comprehensive understanding among staff. Demonstration of employees' compliance with the policy understanding and intended results will be documented, promoting accountability and adherence to established protocols. Management will determine the appropriate annual audit sample size per patient access team member and conduct regularly scheduled audits to asssess adherence to the sliding fee scale policy. Audit findings will be reported back to finance leadership (Diretor of Revenue Cycle and CFO) for review and oversight. These audits will also be included in the annual Compliance Audit Plan for review and attention to outcomes at the compliance commitee, ensuring alignment with regulatory standards and organizational compliance objectives.