Finding 2023-008 IV-D Cooperation with Child Support
Name of contact: Felicia Bullock, Family and Children’s Medicaid Supervisor
Corrective Action:
Proposed
Completion Date:
Finding 2023-009 Inaccurate Information Entry
Name of contact:
Corrective Action:
Proposed
Completion Date:
Finding 2023-010 Inadequate Request for Information
Name of contact:
Corrective Action: Family and Children's Medicaid with staff on making sure TWN and OVS is ran on every
application and recert as well as paying attention to other information received.
Adult Medicaid supervisors will meet with staff to ensure that the TWN is being run in
NCFast for all applications/recerts and that all case files include online verifications and
case documentation of all resources countable and non-countable for vehicles and
property.
Section III - Federal Award Findings and Question Costs
Family and Children's Medicaid supervisors will be meeting with staff to ensure they are
receiving correct information, counting and entering correct information into NCF.
Supervisor will randomly check at least 10 cases a month to assure accuracy.
Adult Medicaid supervisors will be meeting with staff to ensure that they are imputing
and listing income correctly in NCFast on all applications/recerts. Also, will ensure that
prior to case terminations, clients have been evaluated properly for all AMA programs
and proper procedures have been followed before terminating a case.
Unit meetings will be held during the week of March 4, 2024 with implementation
effective immediately. Supervisor will continue to review 10 cases each month to assure
correct information has been keyed and correct procedures has been done prior to case
termination.
Family and Children's Medicaid supervisors will meet with staff on IV-D referrals and
discuss when to key them.
A unit meeting with staff during the week of March 4, 2024.