Management acknowledges that the Organization did not properly recertify participants within the required 12-month period.
To rectify the noncompliance issue regarding the recertification of SCSEP (Senior Community Service Employment Program) participants for eligibility within the mandated 12-month timeframe. This plan aims to address the gap in adherence to program regulations and ensure ongoing compliance with recertification protocols.
• Immediate: Initiate the review of current procedures and identify root causes.
• By April 30, 2024: Develop and disseminate clear guidelines for recertification, along with associated training sessions for staff.
• By June 30, 2024: Implement monitoring mechanisms and technology solutions to support efficient recertification processes.
• Ongoing: Continuously monitor and adjust strategies as needed to ensure sustained compliance with recertification requirements.
The responsibility for overseeing the implementation of this corrective action plan lies with the Aging Services Director, who will coordinate efforts across all stakeholders involved in the recertification process.
By implementing the outlined corrective actions, we aim to address the noncompliance issue regarding the recertification of SCSEP participants for eligibility within the mandated 12-month timeframe. Through enhanced procedures, training, monitoring, and resource allocation, we are committed to ensuring ongoing compliance with program regulations and safeguarding the integrity of the SCSEP program.