The Director of Program Operations (the Director) created a new client intake and file retention procedure. While this improved the direct service with the clients and related documents, this same diligence is necessary to expand to the administrative function supporting the program. In fiscal year 2024, the Director hired a new manager and program assistant to support the administrative functions of the program, including the collection of rental fees and related supporting documentation. The Society has been working with an outside consultant in creating a new program documents and policies pursuant to new funding for the transitional housing program. Additionally, there will be new and ongoing training for staff on the requirements of managing the program and will include management's ongoing implementation and review of all client files to ensure procedures are followed.