Finding Text
2023 – 002
Federal Agency: U.S. Department of Education
Federal Program Name: Student Financial Assistance Cluster
Assistance Listing Number: 84.007 (Federal Supplemental Educational Opportunity Grants Program), 84.033 (Federal Work Study Program), 84.063 (Federal Pell Grant Program), 84.268 (Federal Direct Student Loans Program)
Federal Award Identification Number and Year: N/A; 2022-2023
Pass-Through Agency: N/A
Pass-Through Number(s): N/A
Award Period: July 1, 2022 – June 30, 2023
Type of Finding: Significant Deficiency in Internal Control over Compliance
Criteria or specific requirement: Federal Compliance Requirements require that all students leaving a financial aid program be provided exit counseling for the student to review loan information.
Condition: During our testing, we noted 1 out of 40 students tested who withdrew but did not receive any exit counseling, as required.
Questioned costs: None
Context: It was noted that 1 out of 40 students tested did not receive the appropriate exit counseling for financial aid as required after withdrawing from the College.
Cause: An information technology (IT) issue resulted in the counseling never being sent. The college has since fixed the issue with their IT department.
Effect: The College did not comply with Department of Education (ED) regulations by offering exit counseling to all applicable students.
Repeat finding: No
Recommendation: We recommend that the College reviews its process to ensure all students receive the appropriate counseling.
Views of responsible officials: The Financial Aid Office worked with the Information Technology department to determine the issue with the exit conference report and had corrected it.