CORRECTIVE ACTION PLAN November 14, 2022 United States Department of Health and Human Services Staywell Health Care, Inc. respectfully submits the following corrective action plan for the year ended June 30, 2022. CohnReznick LLP 350 Church Street Hartford, CT 06103 Audit Period: June 30, 2022 The findings from the June 30, 2022 schedule of findings and questioned costs are discussed below. The findings are numbered consistently with the numbers assigned in the schedule. FEDERAL AWARDS FINDINGS AND QUESTIONED COSTS SIGNIFICANT DEFICIENCY 2022.001 - Sliding Fee Scale Discount Recommendation The Center should ensure that internal controls are in place to ensure that all sliding fee discounts are properly supported. Action Taken Effective November 1, 2022 all the Practice Managers (PM) and Director of Practice Management have been and will continue to review and monitor the sliding fee discount (SFD) on a daily basis on all slides for internal control. StayWell's newly implemented Patent Intake solution, 'Phreesia' has a dashboard in which this tool is being utilized effective November 1st, 2022 to monitor internal controls at the front desk operations with regard to accuracy of registration, patient demographic, insurance verification and most importantly the application of the Sliding Fee Discount Program and ensuring there is proper documentation to support (POI). Monthly random audits on the sliding fee discount program will continue to be performed by the PM's and the Director of Practice Management. Director of Practice Management will also continue to perform SFD program compliance education to all Patients Service Associates (PSA) and all Practice Managers (PM) on a as needs basis. If the Cognizant or Oversight Agency for Audit has questions regarding this plan, please call: Lule Tracey, CFO at (203) 756-8021 ext. 3015. Lule Tracy, Chief Financial Officer ltracey@staywellhealth.org