MCC will take the following action to halt, identify and correct these inaccuracies: Team Training ? MCC will conduct trainings for all Clinic Managers, Front Office staff, Enrolment Counselor Staff, all Center staff. ? The topics at these trainings covered: ? The overall philosophy and purpose of collecting accurate data ? The importance of collecting all necessary forms and documents from patients in order to insert their financial status into MCC sliding fee scale. ? Definition of income; how to accurately calculate income ? Definition of family size / household ? The call center role in scheduling the patient appointment and how to set the document expectations ? The importance of collecting all necessary forms and documents from patients in order to insert their financial status into MCC sliding fee scale. ? How to enter accurate information into all the applicable forms in the EHR Call Center Scripting and Training MCC recognizes that the process of documentation and effective data management starts with our call center staff. MCC will implement a more prescribed and descriptive approach as to how we set these expectations with our patients. Our call center will be educating our patients and explaining the importance of bringing in income verification for our sliding fee scale. The new script will address the idea that all patients are eligible for the sliding fee discounts, not just uninsured patients. Meaning, if insured patients provide proof of income they may be eligible for a discount on their copay, coinsurance, and/or deductible. The script will also address the patient's right to decline the financial fee assessment. It will further states that refusal to provide proof of income or financial information will result in the patient not being eligible for any discounts. Internal Audits: Internal audit will be conducted on a monthly basis and discussed with clinic operation teams. Timeline- the training will start in January 2023 and will continue quarterly and every time new staff on boards throughout 2023. Responsible- There are multiple team members that are actively responsible for documentation and preservation of these documents in the correct patient charts: Clinic Manager, Front Office Supervisors, Director of Patient Services. Ultimately, MCC views this as a measure that the Chief Executive Officer, Chief Financial Officer, Chief Health Services Officer and Chief Compliance Officer all hold responsibility to ensure this policy is adhered to closely.