Return of Title IV (R2T4) Errors
Planned Corrective Action: Our process for identifying unofficial withdrawals begins with a report from our
Workday software to identify students who had unearned credits in a semester at the conclusion of that semester,
after the grade due date. We then reach out to the individual professors of the courses and/or the Instructional Design
team to determine if each student completed the semester or if (s)he had unearned credits having ceased attending at
some point during the semester. If the student ceased attending, we would determine if a Return of Title IV (R2T4)
calculation was needed and would complete it if necessary. The report was corrected for AY 2022/2023 to include
No Credit (NC), Incomplete (I) and Failed (F) grades to enable PLNU to identify all the students who need to be
reviewed going forward. In addition, we have added to our process instructions to run this report after the grades for
module 1 are due, and after the grades for module 2 are due, rather than at the end of each semester. This was
intended to ensure the review of any unofficial withdrawals in a timelier manner, meeting the 45-day deadline for any
possible returns that must be made. The modified report, however, produced a far greater number of students for
review, which was too broad of a selection and was unmanageable. We are working to refine the reporting criteria
further to accurately identify students who require review and we have assigned additional staff for the review
process.
Person Responsible for Corrective Action Plan: Daniel Reed, Director of Financial Aid; Joanna Castro, Associate
Director of Financial Aid; Jamie Asche, Director of Student Financial Services Business Analysis and Compliance
Anticipated Date of Completion: 1/1/2024