2023-002: Late Return of Title IV Credit Balance - Student Financial Aid Cluster
Assistance Listing #s 84.007, 84.033, 84.038, 84.063, 84.268, 84.379, 93.264-
Grant Period - Year Ended June 30, 2023 Condition Found: During our Credit Balance testing, we noted that the University did not
return the credit balances for two out of forty students we tested within the required
time frame. We consider the untimely return of credit balance to the students accounts
to be a significant deficiency to the Special Tests and Provisions Compliance
Requirement. Corrective Action Plan - The refund date is calculated manually. There was a miscommunication in the department and refunds were processed at 16 days instead of the required 14. Staff have been retrained and will start the refund process sooner. Responsible Person for Corrective Action Plan - Karrie Mallo, Director of Student Accounts Implementation Date of Corrective Action Plan - Action has already been completed. Staff have been retrained. The Director of Student Accounts will review all calculated refund dates.