Management is reviewing and strengthening the Sliding Fee Discount Program (SFDP) to ensure compliance with regulatory and internal requirements. Corrective actions focus on clarifying income verification and documentation standards, enhancing staff training, and implementing periodic monitoring to ensure consistent application of the sliding fee scale. As part of these efforts, the Organization plans to conduct robust and targeted staff training. The training will include all staff members and cover SFDP eligibility, income verification, documentation requirements, and proper application of discounts in alignment with HRSA Program Requirements. Expected outcomes include improved consistency in SFDP application across departments, increased staff understanding of compliance requirements, fewer incomplete or unsupported applications, and stronger documentation and audit readiness. The Organization will monitor closely and supervise the application of the sliding fee scale, and it will set accountability standards for its application.