Student Financial Aid Cluster – Special Tests and Provisions – NSLDS Recommendation: We recommend that the College continue to enhance its policies and procedures regarding enrollment reporting including additional monitoring over the third-party service provider to ensure that reporting is completed accurately and timely. Explanation of disagreement with audit finding: There is no disagreement with the audit finding. Action taken in response to finding: The Office of the Registrar reports enrollment to NSLDS using the National Student Clearinghouse (NSC). The Office of the Registrar has added a Systems Analyst position, who is now responsible for Clearinghouse submissions, including enrollment reporting and monitoring and resolving errors. As recommended by CLA, the Registrar’s Office is reviewing its process for Clearinghouse submissions with support from our software provider Jenzabar, the National Student Clearinghouse, and the College’s Information Technology Department and Advising Office to ensure that enrollment reporting and error resolution is accurate and timely. Recommended changes to the enrollment reporting were adopted and added to the written procedures. The College reviewed the instances identified in the audit and determined that they resulted from one enrollment file submitted to the National Student Clearinghouse (NSC) that was rejected. At the time, the FTP submission method did not provide the submitting employee with a readily visible processing status, and the rejection notice was sent to a former institutional contact. The College has transitioned to the NSC's Data Upload tool, which displays the processing status of submitted enrollment files. Following each submission, the Registrar Systems Analyst now verifies that the file was successfully processed and addresses any rejection or processing error promptly. Name(s) of the contact person(s) responsible for corrective action: Rachel Nielson (Registrar Systems Analyst), Nicholas Jobe (Registrar), and Sheia Pleasant (Financial Aid Director). Planned completion date for corrective action plan: February 11, 2026 If the U.S. Department of Education, State of Florida or Florida Department of Education have questions regarding these plans, please call Sheia Pleasant at (904) 819-6435