The attorney responsible for the errors in two of the cases and the paralegal responsible for the other have received one-on-one instruction about these issues. In addition, the supervisor of the attorney who made two of the errors and compounded the problem by mistakenly issuing an asset waiver has received one-on-one instructions. The Compliance Office has provided in- person training on financial eligibility rules to the unit in which the attorney and supervisor errors occurred and is preparing to roll out short training videos on discrete parts of the financial eligibility process, including asset eligibility and asset waivers. In addition, the Compliance Office and the Citywide Director of Intake provide training to new staff and existing staff on financial eligibility throughout the year, including asset eligibility, documentation, and waivers.