Finding 1226011 (2025-002)

Material Weakness Repeat Finding
Requirement
EN
Questioned Costs
-
Year
2025
Accepted
2026-08-06

AI Summary

  • Core Issue: Noncompliance in waitlist selection led to eligible applicants being overlooked and insufficient documentation in Yardi.
  • Impacted Requirements: Violations of the Agency’s Admin Plan and federal regulations regarding applicant selection and documentation.
  • Recommended Follow-Up: Review affected applicants, ensure selections use current data, and enhance staff training on documentation practices.

Finding Text

Finding 2025-002 – Section 8 Project-Based Voucher Program – Eligibility; Special Tests and Provisions – Waitlist Selection & Management – Noncompliance and Significant Deficiency – Housing Choice Voucher Program - ALN 14.871 Condition & Cause: We reviewed the waitlists and selection documentation for a sample of newly leased tenants from the Section 8 Project-Based Voucher program. The selections reviewed were conducted in March, May, July, and October 2025. In total, we reviewed 175 applicants for proper preferences, selection, and recordkeeping. We identified two categories of noncompliance affecting multiple applicants. Category 1: Improper Targeted Elderly Selections – Potentially Bypassed Eligible Applicants We identified 12 applicants (6.9% of our sample) who were potentially eligible for assistance and were not selected. There are multiple factors that caused this. First, incorrect preference designations in Yardi resulted in applicants who were age-eligible to not be considered for selection. Second, when GHA raised the elderly property eligibility age from 55 to 62 on January 1, 2023, applicants already on the waitlist under the prior standard were intended to be grandfathered — meaning they would remain eligible despite not meeting the new age threshold. In practice, however, this group was not considered during any 2025 selections. Finally, outdated data was used to conduct these selections. Specifically, a May 2025 listing was used to conduct selections in July and October, meaning that new applications and preference updates were not taken into consideration. Category 2: Insufficient Audit Trail in Yardi We identified 21 applicants (12% of our sample) without sufficient documentation to support that the selections were conducted in accordance with the Agency’s Admin Plan. These were noted in selections conducted in March and May 2025. As of the audit fieldwork in March 2026, these selected applicants had no documentation available in Yardi to support GHA’s eligibility determinations. Supplemental documentation provided did not give adequate assurance that applicants were properly tracked through the full post-selection process. Criteria: The Code of Federal Regulations and the Agency’s Administrative Plan establish specific requirements governing the selection of applicants from the waiting list, the accuracy and consistent application of preferences, and the documentation of all selection decisions. Specifically, the Admin Plan states that “the first qualified applicant in sequence on the HCVP Project-Based Assistance Program waiting list will be made an offer of project-based assistance” and “substantive contacts between the Greensboro Housing Authority and the [applicant] will be documented in the YARDI system.” Effect: Failure to select applicants from the waiting list in accordance with the Admin Plan and to maintain contemporaneous records can result in housing the wrong family as vouchers become available, undermining the integrity of the selection process. This could result in a violation of the Fair Housing Act and other federal requirements, increasing the risk of program sanctions. Recommendation: We recommend that the Agency conduct a review of applicants potentially impacted by incorrect preference designations and those with grandfathered status to ensure they are appropriately considered in future selections. We also recommend that the Agency implement controls to ensure that selections are conducted based on current data. Furthermore, the Agency should reinforce staff training on Yardi documentation requirements. Questioned Costs: None Repeat Finding: No Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.

Corrective Action Plan

Finding 2025-002 – Section 8 Project-Based Voucher Program – Eligibility; Special Tests and Provisions – Waitlist Selection & Management Noncompliance and Significant Deficiency Housing Choice Voucher Program - ALN #14.871 Correction Action Plan: The Greensboro Housing Authority (GHA) will continue implementing enhancements within its operating software platform (YARDI) to streamline and automate waitlist selection and management oversight through the following actions: • GHA immediately conducted a thorough assessment of the wait list process and implemented ongoing monitoring and quality assurance reviews, file checks, and internal audits to ensure sustained compliance. Accountability measures include management sign off for elderly designated selections, tracking within YARDI of documentation completeness, and performance expectations aligned with compliance standards. • Without delay, GHA immediately implemented real time system usage by requiring and prohibiting reliance on static reports. GHA is conducting a retrospective review to identify any applicants improperly bypassed and take corrective action as warranted. • GHA will provide ongoing mandatory training on eligibility criteria, preference application, YARDI usage, and compliance requirements to ensure team member proficiency in the wait list selection process. • GHA will conduct a comprehensive review and correction of YARDI system configurations to ensure alignment with the HCVP Administrative Plan, including proper implementation of grandfathering workflows. A reconciliation will be performed to identify potentially affected applicants and determine appropriate remediation. • GHA is working with YARID to implement standardized documentation and applicant management protocols across all stages of the waitlist and eligibility process, supported by system based workflow controls that require status updates prior to advancement. Anticipated Completion Date: Corrective actions are being implemented immediately and will be continuously monitored. GHA anticipates stabilization and sustained improvement no later than December 31, 2026. Responsible Parties: Carmen Maniak, Vice President of Property Management

Categories

HUD Housing Programs Special Tests & Provisions

Other Findings in this Audit

  • 1226010 2025-001
    Material Weakness Repeat

Programs in Audit

ALN Program Name Expenditures
14.850 PUBLIC HOUSING OPERATING FUND $2.05M
14.872 PUBLIC HOUSING CAPITAL FUND $1.33M
14.879 MAINSTREAM VOUCHERS $987,971
14.247 SELF-HELP HOMEOWNERSHIP OPPORTUNITY PROGRAM $471,359
14.267 CONTINUUM OF CARE PROGRAM $450,112
14.241 HOUSING OPPORTUNITIES FOR PERSONS WITH AIDS $431,742
14.871 SECTION 8 HOUSING CHOICE VOUCHERS $324,227
14.896 FAMILY SELF-SUFFICIENCY PROGRAM $285,915
14.870 RESIDENT OPPORTUNITY AND SUPPORTIVE SERVICES - SERVICE COORDINATORS $166,726
14.169 HOUSING COUNSELING ASSISTANCE PROGRAM $87,891