Finding 1218363 (2024-003)

Finding No. 2024-003 - Eligibility - Significant Deficiency Name of Federal Agency: U.S. Department of Veterans Affairs Federal Program Name and Assistance Listing Number: VA Supportive Services for Veteran Families Program 64.033 Federal Award Identification Number and Years: 12-CT-021 12/24, 3/24 and 9/25 Name of Passthrough Entity: None Criteria In accordance with the Supportive Services for Veteran Families ("SSVF") program guide and 38 CFR Part 62.36(a), SSVF requires recertification at least every three months except for Veteran families receiving a Shallow subsidy described in 38 CFR Part 62.34(a)(8) who are recertified only at the end of the Shallow Subsidy period. Condition Instances were identified where participants were not recertified within the required timeframe. As a result, the program did not consistently comply with federally established recertification requirements. Cause The condition resulted from participant recertification due dates not being adequately monitored, and the absence of effective controls to track and ensure timely completion of required recertifications. Effect or Potential Effect Failure to perform timely recertifications increases the risk that participants may continue to receive services without confirmation of ongoing eligibility or need. This may result in noncompliance with program requirements and limits the program's ability to appropriately assess participants' housing barriers, current housing status, and continued eligibility for SSVF assistance. Questioned Costs None Context 3 of 16 participants tested were not properly recertified. Schedule of Findings and Questioned Costs December 31, 2024 Identification as a Repeat Finding This is not a repeat finding. Recommendation We recommend that management implement formal procedures and monitoring controls to ensure that participant recertifications are completed within required timeframes. This process should include tracking mechanisms (e.g., logs or system alerts) and documentation of follow-up efforts when participants do not respond timely. Views of Responsible Officials Management will attempt to schedule Veteran appointments every sixty days, allowing more time for Veterans to meet with their assigned case manager and ensure timely completion of recertifications in compliance with the 90-day requirement. All communications will be documented in Veteran case files.