Corrective Action Plan FINDING NO. 2025-001 PROGRAM U.S. Department of Education - Student Financial Aid Cluster (ALN 84.268) REQUIREMENT 34 CFR § 668.165(a) CRITERIA OR SPECIFIC REQUIREMENT Under 34 CFR § 668.165(a), institutions are required to notify borrowers in writing ( or electronically) of the anticipated date and amount of each Direct Loan disbursement, as well as the borrower's right to cancel all or a portion of the loan. This notification must be sent within a required time frame of crediting the student's account. CONDITION The College did not provide required notifications to students (or parents, where applicable) regarding the disbursement of Federal Direct Loans for the Spring semester during the award year. RECOMMENDATION The College should implement and document procedures to ensure that all required Direct Loan disbursement notifications are generated and delivered to students (or parents, where applicable) in a timely manner for all payment periods during the award year. VIEW OF RESPONSIBLE OFFICIALS The College concurs with the finding and recommends and presents the following correctiveaction plan to be implemented. PLANNED CORRECTIVE ACTION The College will implement a standardized and automated process within its financial aid system to ensure that disbursement notifications are generated and delivered to all Direct Loan recipients (or parents, where applicable) for each payment period within the required timeframe. Notifications will include the anticipated disbursement date, amount, and the borrower's right to cancel all or a portion of the loan. Additionally, the College will establish documented procedures requiring staff to: • Verify that notifications are generated for each disbursement period • Maintain system-generated records evidencing the date and method of notification • Perform periodic reconciliations between disbursement records and notification logs to ensure completeness The procedures will be incorporated into the Financial Aid Policies and Procedures Manual, and staff will receive training on the updated requirements. RESPONSIBLE PARTY Associate Vice President, Student Aid & Records ANTICIPATED COMPLETION DATE August 31, 2025, with full implementation beginning in the Fall 2025 term Signed Michael Chando, Associate Vice President