Finding Text
The City contracted with an outside vendor to develop a portal for clients to complete the initial application, upload supporting documentation and track the status of their application. The contractor was also tasked with reviewing the supporting edocumentation clearing any unresolved issued with the clients. They would then calculate the amount of assistance the client was entitled to receive and forward these recommendations to the City for final determination and payment. As part of the service, the contractor was to save and provide a copy of all documents received by the clients that were used in making their monetary determination. A random sample of thirty-five (35) clients were tested for eligibility. Our audit noted the following exceptions: Final review of application by the outside contractor and final award determination was not noted in the client application and there was no documentation supporting the final award calculation from anyone in the City. We noted a variance between the aid recommended by the contractor and the amount paid by the City. We were not provided iwth any documentation to explain this variance. We noted in two (2) instances the addresses on the supporting documentation were not the addresses found on the application.