Corrective Action Planned: The property team and the Director of Affordable Housing have reviewed the current process and identified any area where additional follow up can be implemented. The organization implemented a new property management software in the 4th quarter of 2020 which has built in reminders for the timely return of security deposits. A security deposit tracking system has been implemented which identifies the date of move out, submission of check requests to accounting and the receipt of checks at the site. These tracking forms are submitted twice per month to 2 affordable housing support staff who monitor the receipt of the tracking form, the move out report, the security deposit payment vouchers are sent to accounting and the return of the checks. The facility will continue to send all refund requests to the Accounting department electronically via email. This will enable the Accountant to start the review process of the refund beforesubmitting for payment. We are confident with the collaboration of the Accounting department that our internal review and utilizing any features provided by the new software will prevent any reoccurrence. Name(s) of Contact Person(s) Responsible for Corrective Action: Lystra Doobraj;Director of Affordable Housing; ldoobraj@springpointsl.org Completion Date: March 4, 2026