Finding Text
Federal Agency: U.S. Department of Veteran Affairs Federal Program Name: Supporting Services for Veteran Families Program Assistance Listing Number: 64.033 Federal Award Identification Number and Year: 14-IN-200, 14-IN-200-LT Award Period: October 1, 2022 – September 30, 2026 Type of Finding: Significant Deficiency in Internal Control over Compliance and Other Matter Criteria or specific requirement: Grantees must have policies and procedures in place for exiting a Veteran who has been out of contact with their program. Grantees must ensure that every effort is made ("due diligence") to communicate in multiple ways (email, phone, letter, for example) with the Veteran prior to exiting them for this reason. Condition: Policy and procedure in place over veterans exiting the program were not consistently followed to ensure proper due diligence was achieved for Veterans InteCare had lost contact with. Questioned costs: None Context: During our testing, CLA noted 1 of 26 individuals included in population for eligibility testing were exited from the program and did not have support that proper due diligence was completed for Veterans they had lost contact with in accordance with their policy and procedures. Cause: Internal controls were not in place to ensure three attempts to contact were made before exiting a participant from the program for one individual tested. Effect: Veterans in need of the program could be improperly exited and needs of the eligible veteran are not met. Repeat Finding: No. Recommendation: We recommend that the Organization enhance the design and controls to ensure that an exit date cannot be assigned to a veteran unless proper due diligence is achieved in accordance with their policies and procedures. Views of responsible officials: There is no disagreement with the audit finding.