Upon discovering issues related to our Sliding Fee Discounts, Valle del Sol, Inc. (Vds) addressed and fixed the issues to ensure all patients who are eligible for discount are appropriately charged for services at a discounted rate. VdS is working on a 3 point review system and had a mandatory training of all front desk, petient contact center and insuarnce verification teams on insurance verification and application of sliding fee forms via texts using a system called Luma. Our staff were fully retrained on the application of the sliding fee and the review of demographic data and income verification based on our revised policy.